Privacy Policy

Privacy Policy

1.   Privacy Policy:
Glad Heart Enterprise (HK) Limited (GH) is committed to protecting your privacy. This Privacy Policy sets out the basis on which Glad Heart collects information from you and also the basis on which any such information collected from you is dealt with. By accessing this website and any of its pages you are agreeing to the terms set out below and by continuing to use this website following the posting of any changes to these terms will signify your consent to the changes made. If you do not accept the terms of this Privacy Policy, you must leave this website immediately.
2.   General
Products and services referred to in this website are offered only in jurisdictions where and when they may be lawfully offered by the Glad Heart. The material on these pages are not intended for use by persons located in or resident in jurisdictions which restrict the distribution of this material by us. Persons accessing these pages are required to inform themselves about and observe any relevant restrictions.

These pages should not be regarded as an offer or solicitation to sell investments or make deposits in any jurisdiction to any person to whom it is unlawful to make such an invitation or solicitation in such jurisdictions.

The information contained in these pages is not intended to provide professional advice and should not be relied upon in that regard. Persons accessing these pages are advised to obtain appropriate professional advice where necessary.

Any information, products or services supplied in this website may be withdrawn or amended at any time without advance notice at the discretion of the Glad Heart. The eligibility of clients for particular information, products or services is subject to the final and absolute discretion of the Glad Heart.

It is your sole responsibility to prevent, safeguard and ensure that no computer virus enters your system and this website.
3.   Terms and Conditions:
As well as this Privacy Policy, the Terms and Conditions of Use (“Terms and Conditions”) for this website also govern your access to and use of the website. You should ensure that you read the Terms and Conditions in conjunction with this Privacy Policy. By accessing this website you are deemed to have read and agree to be bound by the Terms and Conditions as well as this Privacy Policy. In addition if you are purchasing goods from this website (“Goods”) you should ensure you read the Terms of Purchase as these will govern the purchase of any Goods you make.

4.   Amendments:
Glad Heart reserves the right to amend this Privacy Policy from time to time. Amendments will be effective immediately upon being placed on this website. Your continued use of the website following such amendments being placed on this website will represent an agreement by you to be bound by the Privacy Policy with an entirely new Privacy Policy.

5.   Privacy Policy Statement
Our business has been built on the trust and confidence our customers place in us. To preserve the confidentiality of all information you provide to us, we maintain the following privacy principles:
a)       We only collect your personal information that we believe to be relevant and required to understand your needs and to conduct our business.
b)       We use your personal information to provide you with better services and products.
c)        We may pass your personal information to other Glad Heart companies or agents, as permitted by law.
d)       We will not disclose your personal information to any external organisation unless we have your consent or are required by law or have previously informed you.
e)       We may be required, from time to time, to disclose your personal information to Governmental or judicial bodies or agencies or our regulators, but we will only do so under proper authority.
f)         We aim to keep your personal information on our records accurate and up-to-date.
g)       We maintain strict security systems designed to prevent unauthorised access to your personal information by anyone, including our staff. 
h)      Glad Heart, all our staff and all third parties with permitted access to your personal information are specifically required to observe our confidentiality obligations.
By maintaining our commitment to these privacy principles, we will ensure that we respect the inherent trust that you place in us.
In addition to our duty of confidentiality to customers, we shall at all times observe the above privacy principles and the Personal Data (Privacy) Ordinance ("the Ordinance") of the Hong Kong SAR in collecting, maintaining and using the personal data of customers
6.   Collecting Information:
Whenever you access this website, Glad Heart will collect the following types of information from you
a)  The IP address of your machine when connected to the internet and the domain name from which you are accessing the internet.
b)  The operating system and the browser your computer uses and any search engine you are using
c)  The date and time you are visiting; and
d)  The URL’s of the pages you visit,
as well as any other information you may explicitly provide in the course of accessing the website, such as your name, gender, email address and other personal details such as a telephone number.

7.   Further Collection:
Glad Heart also reserves the right to collect more extensive information where it deems such action is appropriate, such as in the case of any security concerns which may arise. Where possible, information will be obtained directly from you. However, you acknowledge that by accessing the website information may be collected from you as a result of the workings of the website and the attached systems and software.

8.   Use of information:
Glad Heart uses the information provided by you or generated by your use of the website to provide you with any services or Goods you may request from Glad Heart. Glad Heart also uses information collected from you , as permitted by law, to assess the performance of the website and to ensure that the website serves your needs in the most efficient manner possible.

9.   Cookies:
Some of this information will be gathered through the use of "cookies". Cookies are small bits of information that are automatically stored on a person web browser in their computer that can be retrieved by this site. Such information, for example, may be a user's password that is stored to avoid having to retype it during subsequent visits to a site. Should you wish to disable these cookies you may do so by changing the setting on your browser itself.

10.     Statistics:
Although Glad Heart may use and publish non-personal aggregate statistics and group data about those people who access this website and their usage of the website, subject to the further terms of this Privacy Policy, Glad Heart will not share or make public information about you without your prior permission.
11.     Internet Communications:
Unfortunately, no data transmission over the internet can be guaranteed as totally secure. Whilst Glad Heart strives to protect such information, we do not warrant and cannot ensure complete security of any information which you transmit to us. Accordingly, any information which you transmit to us is transmitted at your own risk. Nevertheless, once we receive your transmission, we will take reasonable steps to preserve the security of such information.
12.     Accessing Information:
You are entitled to access any information which Glad Heart may hold about you and Glad Heart is obliged to provide this information to you as long as it has such information and such information can be readily retrieved. You are also entitled to request Glad Heart correct any inaccuracies in any information which Glad Heart holds about you. Glad Heart is entitled to charge you for the reasonable costs of retrieving, providing this information and as applicable correcting this information.
13.     Providing Information:
You agree that Glad Heart may provide any personal information it collects about you to its related companies as permitted by law, debt collection and credit reference agencies and any other parties it deems necessary in relation to providing you access to this website, for any services you access or Goods you purchase from this website, to recover any money you owe to Glad Heart and to exercise any lawful right Glad Heart, its related companies or debt collection and credit reference agencies may have. You also authorise any person to provide Glad Heart with such information as Glad Heart may require in response to credit enquiries.
14.      Forms
Please read the following carefully BEFORE you retrieve, print or complete any of our  forms:

For the avoidance of doubt, in case of any inconsistency, contradiction or difference of whatever kind between our  forms shown or appeared on screen (the "Visual Form") and such application form in printed format (the "Printed Form"), the Visual Form shall prevail.

Upon completing and signing the Printed Form, you shall be deemed to have read and understood the contents of the Visual Form and have agreed to all the provisions contained therein and to have agreed and undertaken not to raise any objection whatsoever in connection with any inconsistency, contradiction or difference of whatever kind between the Visual Form and the Printed Form.
15.     Security Reminder
The Glad Heart maintains strict security standards and procedures to prevent unauthorised access to information about you. The Glad Heart will never contact you by email or otherwise and ask you to validate personal information such as user ID, account number or password information. If you receive such a request, you should contact the Glad Heart at 2688 6688. Also, you are advised to communicate with the Glad Heart through our official website domain address ( and not through hyperlinks embedded in e-mails.
16.     Linked Websites
Use of hyperlinks to other internet sites or resources are at users' own risk. The contents, accuracy, opinion expressed, and other links provided at these sites are not investigated, verified, monitored, or endorsed by the Glad Heart. The Glad Heart expressly disclaim any responsibility for the accuracy, contents, availability or omission of information found on sites that link to or from this site. Users are solely responsible for making all enquiries and investigation before proceeding with any online or offline access or transaction with any of these third parties. The Glad Heart emphasize that all activities conducted by users via or at this website are at their own risk. The Glad Heart does not warrant the security of any information users may forward or be requested to provide to any third parties. Users are deemed to have irrevocably waived any claims against the Glad Heart for any loss or damage suffered as a result of any access to or interaction with any other websites via this site.

The Glad Heart may include hyperlinks to other Glad Heart’s business partners’ websites for your convenience. The products and services offered on these websites may be limited to persons located or residing in only that particular jurisdiction. In addition, the content on these linked websites may not be intended for persons located or residing in jurisdictions that restrict the distribution of such content. The terms and conditions governing the use of the website of each Glad Heart entity may differ and you should consult and carefully read the applicable terms and conditions before using the website.

17.     Disclaimer
While every care has been taken in preparing the information and materials contained in this site, such information and materials are provided to you "as is" without warranty or representation of any kind, express or implied. In particular, no warranty or representation regarding non-infringement, security, accuracy, fitness for a particular purpose or freedom from computer virus, Trojan horses, worms, software bombs or similar items is given in conjunction with such information and materials.

18.     Copyright, Trade Marks
The Glad Heart and other parties own the trade marks, logos and service marks displayed on this site and users are prohibited from using them without written permission of the Glad Heart or such other parties.

All contents on this website including but not limited to the text, graphics, links and sounds are protected by copyright and no part of such materials may be modified, reproduced, stored in a retrieval system, transmitted (in any form or by any means), copied, distributed, reused, reposted, reverse engineered, decompiled, used for creating derivative works or used in any other way for commercial or public purposes without the Glad Heart 's prior written consent.
19.     Disclosing Information:
You also agree that Glad Heart is entitled to disclose information it holds about you without your prior permission if Glad Heart reasonably believes that such disclosure is necessary to.
a)       Conform to legal requirements;
b)       Comply with legal process or help to maintain the law;
c)        Protect Glad Heart’s rights or property of that of Glad Heart’s related companies as permitted by law ; or
d)       Enforce the Terms of Conditions of access to this website.

20.     Combining Information:
Glad Heart may combine any information which it collects from you with information collected by its related companies, as permitted by law.
21.     Storage:
You should be aware that information which Glad Heart collects from you may be stored or processed outside of Hong Kong.
22.     Waiver:
If Glad Heart waives any rights available to it under this Privacy Policy on one occasion, this does not mean that those rights will automatically be waived on any other occasion.
23.     Severability:
If any provision of this Privacy Policy is held to be invalid, void, unenforceable or illegal for any reason, such provision shall be deemed to be severed from this Privacy Policy and the remaining provisions shall continue in full force.
24.     Queries:
If you have any queries in regard to our Privacy Policy please don’t hesitate to contact us.
- END -